RETURNS POLICY
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unworn, unwashed with original tags/ security seals attached.
Several types of goods are exempt from being returned. Goods such as Helmets, Oils, Clearance items & Cleaning Products cannot be returned. For hygiene reasons we also are unable to accept returns for Jewellery & Headwear. These items may only be returned if they are deemed to be faulty.
Additional non-returnable items:
* Gift cards
* Special Order Items
* Clearance /Sale Items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
CLEARANCE PRODUCTS / SALE PRODUCTS ARE FINAL SALE - NO REFUNDS OR EXCHANGES ON THESE ITEMS
Only regular full priced items may be refunded. Clearance items that are marked down in price are considered final sale and cannot be refunded (except where a warrantable condition exists). An exchange of size may be offered where available and at our complete discretion.
CHANGE OF MIND
If you have changed your mind about an item, all return shipping charges are the responsibility of the customer and you will receive a store Credit Note only. No refunds for change of mind. No return on items exempt as listed above.
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@gasolinealleyhd.com.au to set up the return.
FAULTY ITEMS
Please contact The Online Team via email at: shop@gasolinealleyhd.com.au before sending back any faulty items to be refunded, repaired or replaced. If you choose to email our team regarding faulty product’s please attach images of the fault so our team can assess the item before a return is approved. If the item is deemed to be faulty, a pre-paid return shipping label will be sent to cover the freight costs of the return. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact our friendly team for warranty periods. We try to process all returns within 5 business day of receiving, but at times this may take longer. If a refund is approved, the amount will be refunded back to your original payment method. This can take up to 2 business days after the approval to process back to your account. Please note, some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case, we will keep you informed on a regular basis via email updates.
RETURNS SHIPPING
To return your product, you should mail your product to:
Gasoline Alley Harley-Davidson
ATTN: Online Store Returns
3445 Pacific Highway, Springwood, QLD, 4127, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When returning items, you should consider using a trackable shipping service or purchasing shipping insurance. We take no responsibility for any item that is not received.
STOCK AVAILABLITY
Online stock quantities are updated daily, however on occasion, stock may have sold out in store and might not be reflected on the Online Store. In the event that the stock is not available you will be contacted and offered a refund or option to change your order for something else.